Refund and Returns Policy
Overview: At Nezeza Distributors LLC, we are committed to providing exceptional products and service to our valued customers. We understand that occasionally, circumstances may arise where you need to return a product. To ensure your satisfaction and facilitate a smooth return process, we have outlined our Refund and Returns Policy below.
1. Returns
1.1. Eligibility for Returns:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2. Initiation of Returns:
- Please initiate the return process within 1-5 days of receiving your order. Contact our customer service team via email at [email protected] or [email protected], providing your order number and reason for return.
1.3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
1.4. Refund Processing:
- Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within [number of days] days.
2. Refunds
2.1. Non-Returnable Items:
- Certain items, such as perishable goods, personalized products, and gift cards, are not eligible for return.
2.2. Damaged or Defective Items:
- In the event of receiving a damaged or defective item, please contact us immediately for assistance. We will work swiftly to resolve the issue and provide a suitable solution.
2.3. Refund Exceptions:
- Refunds are subject to inspection and approval based on the condition of the returned item. We reserve the right to refuse refunds for items that do not meet our return criteria.
3. Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us promptly upon receipt of the product.
4. Shipping Returns
- Please securely package and ship your return item to the address provided by our customer service team. Ensure to include your order number and contact information with the returned item.
5. Contact Us
- For inquiries regarding our Refund and Returns Policy or any other concerns, please reach out to us at [email protected] or [email protected]. You can also contact us by phone at +12705997989. Our dedicated team is here to assist you and ensure your satisfaction.